THIS ISSUE HAS BEEN RESOLVED IN VERSION 2.1.3
This can happen on iPhone or iPad when the app has been added to the home screen as a shortcut - the Progressive Web App (PWA) version of our app.
After an update is released, the PWA version can sometimes have trouble starting up and shows a white screen instead.
This affects both iPad and iPhone. Other devices are not affected. The fix is simple:
White screen? Swipe the app away upwards.
Reopen the app.
Why does this happen?
Apple has been in a dispute with the European Commission over how it must allow apps access to its App Store. In what appears to be a retaliatory move, Apple scaled back its support for Progressive Web Apps (PWAs) in Safari in 2024, which is the underlying cause of this issue.