Sometimes a report is opened on multiple devices before synchronization has completed. In case that happens, if conflicting versions are detected, you will see blue syncing icon on the investigation card and you have to choose which version should be kept.
For example:
You make offline changes and submit investigation on your iPad.
Before the iPad finishes syncing, you submit the same inspection on your laptop.
Both devices now contain different versions of the inspection.
When this happens, Report X displays a synchronization conflict warning:
Go to investigations list
Check the bottom of the investigation card.
You will then see a blue cloud icon:
To resolve the conflict:
Open the investigation showing the blue cloud icon.
Click or tap "Manage conflicted state" on the top right of the Imprint Section.
Validate if you would like to keep changes from Local version or from Synchronized version by comparing both versions.
After confirming the correct version, synchronization continues normally.
This is also explained in a short video below:
To avoid synchronization conflicts:
Allow synchronization to complete before opening the same inspection on another device.
Make sure to connect to the internet on the device that you have been working offline to be able to sync offline data.
Check the last sync time when switching between devices.
Ensure a stable internet connection whenever possible.
Resolve conflicts promptly if they appear.
By following these recommendations, you can safely work both online and offline and on multiple devices, while ensuring that all inspection data is properly saved and synchronized.
Please check how the synchronization works in details in this article: