Who could use this feature?
The pressure to work efficiently within municipalities continues to grow. At the same time, the amount of data that needs to be recorded during investigations is increasing. That is why, within the Report-X App, we are increasingly focusing on smart integrations with existing back-office systems.
In many cases, reporters spend a significant amount of time manually entering personal details such as names, addresses, or identification numbers. This is not only time-consuming but also increases the risk of input errors, inconsistencies, and incomplete records.
With the Fetch Client functionality, users can retrieve existing client data directly from connected backoffice systems using a client number. Instead of entering data manually, the system automatically fills in the relevant fields.
This brings clear value across different roles:
Reporters
Save time during visits and reduce repetitive administrative work
Focus more on the actual investigation instead of data entryManagers
Ensure data is recorded accurately and consistently
Reduce time spent on corrections and data validationOrganizations
Standardize how personal data is captured across teams
Improve efficiency of field operations - often saving hours per employee per month
Enable smooth and modern integration with existing municipal systems
Check which backoffice integrations are available in this article.
How to use it?
In daily workflows, the feature is used in two main scenarios:
1. Creating an inspection target
When creating a new inspection target, the user can enter a client number. If a backoffice integration is available, with just one click the system retrieves the associated client data instantly and fills in the required fields.
This allows users to:
create inspection targets faster
immediately start an investigation with accurate data
avoid manual input errors
2. Filling in Personal Details during an investigation
When using the Personal Details question type, reporters can again enter a client number to fetch data automatically once it is enabled by the company admin.
This is especially useful when:
multiple individuals need to be registered during a visit
personal data must be captured quickly and correctly
Depending on configuration, users can:
fetch data from external backoffice integrations
or scan an ID document for automatic data extraction
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