First check that you've opened "My button" - that's the screen where the app connects. If you're on Status and it shows "No button connected", tap "My button" first.
If you are no longer able to connect the emergency button, this is usually caused by one of two things. You are unable to get past the screen below when trying to connect the button:
The cause is usually one of the following:
The emergency button battery is empty. You can easily check this by pressing the button once. You should see a red light. If you do not see a red light, the battery is empty and needs to be replaced:
The other possibility is that you have not granted the Emergency Button app permission to always use your location - including when the app is not in use. Without this permission, the app is also unable to connect to the emergency button. Granting location permission is very straightforward:
It is important to note that the Emergency Button app only uses your location when you activate an alarm. The app cannot see where you are when no alarm has been triggered.
We have recently been receiving occasional reports from users that the emergency button and app are no longer connecting. The following screen is displayed:
The solution is very simple. Tap "continue anyway" - even if this message appears a second time. The connection will then be restored. See the screenshot below.
If this does not help, a reset of the connection between the app and the emergency button is necessary. This is also very straightforward and is briefly explained in the video below:
"Disconnect the emergency button in the settings, then close the app and reopen it to restore the connection."
You may be wondering why this is suddenly happening. As a supplier we are affected by updates to phone operating systems that relate to how external devices connected via Bluetooth are managed - such as an emergency button. These updates sometimes cause very specific issues like this one, where a lost connection is no longer restored automatically.
We are actively working on expanding the app, and these optimisations are being included in that work. We hope that this article will no longer be relevant in the near future.